Career Opportunities
Licensed Customer Service Representative - Charleston, SC
JOB DESCRIPTION:
Create a positive first impression on behalf of the agency. Handle requests in a professional, accurate, and timely manner or direct clients to the proper person Perform clerical duties as assigned. Serve as receptionist and point of contact for all visitors to the office.
This position also assists the producers in the production of new personal and commercial lines accounts and the retention of renewing personal lines accounts in keeping with agency goals.
Provides field service to designated account in support of agent activities and maintains high service standards. Secures and submits required renewal underwriting information as needed. Processes change requests for auto ID cards, change confirmations and customer requested cancellations. Actively solicits to improve coverage or round out accounts through cross sell and upsell opportunities to clients at every service contact. Actively provides retention effort to clients in the event of a cancellation. Schedules policy review appointments for the agents. This position is largely focused on servicing current clients, both personal and commercial lines.
Licensed Customer Service Representative - North Charleston, SC
JOB DESCRIPTION:
Create a positive first impression on behalf of the agency. Handle requests in a professional, accurate, and timely manner or direct clients to the proper person Perform clerical duties as assigned. Serve as receptionist and point of contact for all visitors to the office.
This position also assists the producers in the production of new personal and commercial lines accounts and the retention of renewing personal lines accounts in keeping with agency goals.
Provides field service to designated account in support of agent activities and maintains high service standards. Secures and submits required renewal underwriting information as needed. Processes change requests for auto ID cards, change confirmations and customer requested cancellations. Actively solicits to improve coverage or round out accounts through cross sell and upsell opportunities to clients at every service contact. Actively provides retention effort to clients in the event of a cancellation. Schedules policy review appointments for the agents. This position is largely focused on servicing current clients, both personal and commercial lines.